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We’re working with a fast-paced, friendly IT solutions business in Steyning to find an experienced IT Support Engineer to join their close-knit team.

This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you’re someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment, this is worth a look.

The role is fully office-based in Steyning, with one client visit per month to a site in Horsham.

What you’ll be doing:

• Providing technical support via phone and ticketing system across a diverse SME client base
• Leading small to medium projects from start to finish
• Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront
• Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
• Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation
• Managing patch compliance across endpoints and servers and driving remediation to agreed targets
• Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
• Working with senior engineers to identify recurring incidents and implement long-term fixes
• Supporting change management aligned to ITIL best practice

Technologies you’ll need experience with:

• Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP
• Microsoft Sentinel (SIEM/SOAR) and incident triage/response
• Microsoft 365 Defender — Defender for Endpoint and Defender for Office 365
• Microsoft Entra & Intune — Conditional Access, LAPS, Configuration Policies
• Active Directory, Group Policy, DNS, DHCP
• Hyper-V and failover clustering
• SAN/NAS — iSCSI, LUN, MPIO
• Networking — Security, Switching, L3, Firewalls, IPsec, SSL
• Patch management and compliance tooling for endpoints and servers
• Backup and DR/BCP — restore validation, DR testing, documentation
• MDT / WDS
• Awareness of Cyber Essentials+ requirements and practical controls

What we’re looking for:

• Solid hands-on experience resolving IT problems across a range of environments
• Strong attention to detail — someone who gets it right first time
• Self-motivated and proactive — training is available but self-learning is essential
• Microsoft qualifications are beneficial but not required
• Full UK driving licence (clean) and own vehicle — essential

What’s on offer:

• £30,000 – £45,000 depending on experience
• Yearly bonus
• 25 days holiday plus bank holidays
• Casual dress, company events, pension
• Free on-site parking
• Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)

Interested? Get in touch with MSP Talent Bridge to find out more.