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We’re working with a well-established and growing IT, telecoms and connectivity provider to find an experienced Field Engineer to join their team. This is a hands-on, field-based role covering the Northwest of England, with occasional travel further afield, and is central to how the business delivers high-quality on-site installations and support across its client base.

The Role

You’ll be responsible for delivering professional on-site installations, maintenance and support services, with a strong focus on structured network cabling, IT infrastructure and telecoms systems. You’ll work across a wide variety of customer sites, from small offices to larger commercial environments, often acting as the face of the business on-site. To succeed in this role, you’ll need to be technically competent, well organised, and confident working independently while keeping clear communication with clients, suppliers and internal teams.

What You’ll Be Doing

• Installation & Field Work
• Install, terminate and test structured cabling systems (Cat5e, Cat6, Cat6a, fibre where required)
• Install and configure IT and telecoms equipment, including desktop PCs, laptops, network switches, routers, Wi-Fi access points and VoIP systems
• Carry out full site installations, including cabinet/rack builds, patch panel terminations and cable management
• Conduct site surveys and provide recommendations for network and IT infrastructure improvements
• Ensure all installations meet industry standards and best practice, including health and safety compliance

Technical Responsibilities

• Diagnose and resolve on-site technical issues relating to IT, networking, connectivity and telecoms systems
• Assist with deployment and configuration of client infrastructure and telecoms systems
• Carry out testing and documentation of installed cabling and hardware
• Support project delivery for installations, upgrades and relocations
• Maintain accurate technical documentation and handover notes following each job

Client Interaction & Service Delivery

• Act as a professional and approachable point of contact on-site for clients
• Communicate clearly with clients regarding work being carried out, timelines and any issues encountered
• Ensure all work is completed within agreed timescales and to a high standard
• Provide post-installation guidance and basic user support where required
• Escalate complex issues to the support team when necessary

Health, Safety & Compliance

• Adhere to all health and safety requirements when working on-site
• Follow structured cabling standards and compliance requirements
• Ensure safe use of tools, ladders and access equipment
• Maintain a clean, organised and professional working environment at client sites

Internal Collaboration

• Work closely with the Service Desk and Project teams to ensure smooth job delivery
• Provide feedback from site visits to improve processes and service quality
• Contribute to internal documentation, including installation procedures and best practices
• Represent the business professionally at all times

What We’re Looking For

• Strong technical understanding of cabling, IT and networking infrastructure
• Excellent problem-solving and fault-finding ability
• High attention to detail and quality of workmanship
• Good time management and ability to work independently
• Clear and confident communication skills
• Customer-focused approach with a professional manner

Working Conditions

• Field-based role covering the North West of England, with occasional travel further afield
• Regular travel to client sites, with early starts or extended days as required
• Occasional out-of-hours or weekend work for project-based installations or maintenance
• Physical work involved, including cabling, lifting equipment and working at height
• Additional duties carried out in the Blackburn office as required

Desirable Experience

• Previous experience in a field engineer and cabling role
• Experience within an MSP environment
• Solid technical knowledge across Windows desktop & server, networking (LAN/WAN, switches, routers, firewalls, Wi-Fi) and hosted telephony systems
• Exposure to cyber security solutions and best practice
• Full clean UK driving licence
• Clean DBS required