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An established and growing IT services organisation is seeking a Technical Services & Warehouse Manager to lead its warehouse operations and technical services function. This is a hands-on leadership role, responsible for ensuring efficient processes, high service standards, and strong team performance. Reporting directly to the Chief Operating Officer, you’ll play a key role in driving operational excellence, improving workflows, and supporting customer delivery across logistics, repairs, and technical services.

Key Responsibilities
You will be responsible for delivering a high-quality service experience through effective management of warehouse operations and technical support activities,
including:

• Managing technical support queries and contributing to bid support where required
• Overseeing stock allocation, dispatch, and overall warehouse efficiency
• Optimising warehouse processes and maintaining accurate inventory control
• Monitoring and updating customer systems with relevant service data
• Managing returns processes, including Proof of Delivery (POD) updates within internal systems
• Triaging returned equipment and coordinating repair workflows
• Staging and configuring IT hardware for deployment
• Maintaining tools, test equipment, and technical resources
• Conducting diagnostics and testing across a range of IT and network devices
• Leading, developing, and managing a team, including training plans and performance reviews
• Supporting projects involving stock management, warranties, and RMA processes
• Ensuring smooth day-to-day team operations

Additionally, you will:

• Build strong relationships with customers, suppliers, and internal teams
• Demonstrate flexibility to support wider business needs
• Identify and address ongoing training and development requirements

Skills & Experience
We’re looking for someone with a blend of technical knowledge, operational experience, and leadership capability:

• Strong problem-solving skills with the ability to analyse information and make sound decisions
• Excellent communication skills, both written and verbal
• Experience with IT hardware staging and configuration (builds, deployment readiness, etc.)
• High level of IT literacy, including Microsoft Office and internal systems
• Ability to manage and prioritise a busy workload effectively
• Comfortable working under pressure while maintaining high standards
• Experience within an RMA or returns-based environment is advantageous
• Proven experience in warehouse management, including stock control and process optimisation

Personal Attributes

• Self-motivated and proactive
• Able to work independently and take initiative
• Logical and solutions-focused thinker
• Strong team player with a collaborative approach
• Confident decision-maker with good problem-solving ability
• Open and effective communicator

About the Company
This organisation is a specialist provider of IT services, focused on delivering high-quality logistics, spare parts, and support solutions to its clients. With a strong reputation in its sector, the business prides itself on long-standing customer relationships and a commitment to service excellence.

Company Culture & Values
The business is driven by a set of core values that shape its day-to-day operations:

• Positive mindset – bringing energy and enthusiasm to every challenge
• Preparation & focus – planning effectively and executing with a customer-first approach
• Curiosity – continuously learning and improving
• Continuous improvement – striving for better outcomes individually and as a team
• Consideration – acting with integrity, inclusivity, and respect

What’s on Offer

• Long-term career progression within a growing organisation
• Competitive salary and benefits package
• Tailored training and development opportunities
• Supportive and collaborative working environment
• Strong focus on sustainability and responsible business practices